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Returns & Shipping

We are committed to providing quality skincare to all our customers. And we want you to be 100% happy, that’s why if for any reason you’re not, we offer a 100% money back guarantee.

  • Returns must be made within 30 days of purchase.
  • We’re a small brand so we regret that we do not refund original shipping costs with the return.
  • You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged products.
  • Please make sure to record your shipping tracking number because we cannot issue a refund until our warehouse confirms receipt of the returned product. We are not responsible for lost packages.
  • All returns will be credited to the original credit card used at the time of purchase.
  • Returns will be processed within 1-2 weeks of our warehouse receiving your item.
  • Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.

Only items purchased bloomandhalo.com can be returned.

Returns Portal

How it works

Select the item you want to return

Get a refund confirmation

Send it off when you can

Shipping

Which countries does Bloom & Halo currently ship to?

We currently ship only to the UK, but we hope to expand in the future so keep your eyes peeled on our social media pages or sign up to our newsletter!

How can I edit my shipping address?

If you’d like to change your delivery address please reach out to hello@bloomandhalo.com and we’d be happy to help.

How do I place a return or exchange?

We’re sorry you didn’t love your Bloom & Halo product. Please reach out to hello@bloomandhalo.com with your order number and the products you’d like to return and we’d be happy to help.

What’s your return policy?

We offer a 100% money back guarantee. Please get in touch with us if you’re not happy with your purchase for any reason at hello@bloomandhalo.com

How long does it take to process a refund?

We process refunds straight away, but often it takes a further 3-5 working days for your bank to process the refund and for it to show on your statement.

Can I return a gift?

We offer a 100% money back guarantee. Please get in touch with us if you’re not happy with your purchase for any reason at hello@bloomandhalo.com

Do I have to pay return shipping costs?

We’re really sorry, but shipping fees are non-refundable. You will be responsible for paying your own shipping costs when returning your items. We recommend using a shipping service with reliable tracking. If a returned item is lost in the shipment back, we cannot issue a refund.

My order arrived with something missing/damaged.

If your Bloom & Halo parcel arrives missing an item, with incorrect items or/with any damage to the items, email us right away at hello@bloomandhalo.com

Is my international parcel subject to custom fees and/or duty tax?

Your package may be subject to customs fees calculated by, and paid to your local government. Unfortunately Bloom & Halo is not responsible for customs fees or duty taxes.

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