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FAQs

General

Do you test on animals?

No, here at Bloom & Halo we ensure all our suppliers and products are completely cruelty free, we love our furry friends so we 100% do NOT test on animals.

Are your products vegan?

Yes! Our Supercharged Mix Mask, Skinshot Serum and Eye Need Dew products are all 100% vegan! Our Microexfolistick is not vegan as it contains collagen (which is derived from fish and not plants in this product).

Is your packaging recyclable?

Yes!! 87% of our packaging is fully recycable! We’re committed to helping reduce landfill waste using a mix of recyclable material, alternative packaging made from 96% less material than traditional designs.
We use FSC-certified paper for our boxed items and eco-friendly water inks to ensure responsible sourcing and as well as recycable plastics. We only have 2 components out of the entire range which are not recycable (the swab part of the Microefolistick and the sachets in our Supercharged mix mask is currently non-recyclable) but we are working on making these recycable.
We also have a FREE recycling programme for these components, please visit our sustainability page here.

Are your products non-comedogenic?
Absolutely! All our products are noncomedogenic (or non-acnegenic) so we guarantee no pore clogging or breakouts from our products.
Can the products be used while pregnant?
Our products are perfectly safe for everyone although it is recommended to seek advice from your GP or medical practioner before trying any new products.
Is it safe to use them while breastfeeding?
Our products are perfectly safe for everyone although it is recommended to seek advice from your GP or medical practioner before trying any new products.
What skin types are Bloom & Halo products suitable for?
Bloom & Halo products are suitable for ALL skin types!
Can I use the products while having chemotherapy?
We recommend checking with your GP or healthcare provider before using any new products.
Can I use any of your products if I have/had skin cancer?
We recommend checking with your GP or healthcare provider before using any new products.
Are your products safe for all ages?
Our products are for everyBODY, regardless of age, gender, ethnicity etc!
Can I use Bloom & Halo products if I have sensitive skin?
All our products are suitable for all skin types, but if you believe that you have a sensitivity we strongly recommend that you test a small amount of any new product on the inside of your elbow. If you experience any redness or tingling you should stop using the product.
Can men use Bloom & Halo products?
Of course, are products are suitable for EVERYBODY!
Can I use Bloom & Halo products while on birth control?

Yes! Bloom & Halo products can be used and are completely safe while using birth control, they will not affect the efficacy of any contraception.

Are your products all-natural/organic?
We ensure our products are as natural as possible, but it is far more important for us that the ingredients in them are effective and safe for you and your skin. Lots of natural ingredients are irritating, so we rigorously formulate our products with soothing, low-hazard ingredients — regardless of their natural or synthetic status.
Are your products safe to use around the eyes?

Yes, our products are safe to use around the eyes. However, we advise avoiding getting product directly into the eyes. If you do, rinse well with water.

How do I store your products?
We recommend storing all of our products in a cool dry place away from direct sunlight.
Why are they one-use products?

We’ve decided to store the Micro Exfolistick formula and Skinshot Serum as one-time use products for many reasons – the main is to ensure they are safe and effective. Acids (AHAs / Ascorbic acid) can crystallize quickly and customers have to throw away bottles because of this! Our Skinshot Serum is also packaged in the syringe vessel because Vitamin C (ascorbic acid) oxidises when exposed to air. The syringe helps to keep the formula fresh and active at the point of use so nothing is wasted.

Sustainability

What should I do with the empty containers?

All of our containers are 100% recyclable so please make sure you rinse them carefully before you recycle them. We have 2 components which are not recycable (the swab part of the Micro Exfolistick and the sachets in our Supercharged Mix Mask are currently non-recyclable) but we are working on making these recycable. To help ensure as much of our packaging as possible stays out of landfills, you can find instructions on how to recycle each item on each product page.

Are the disintegrated patches a hazard for the sea/ocean life?

No, they disintegrate completely without causing any harm to sea/ocean life.

Why are you using 4 plastic containers instead of one container for the Micro Exfolistick. How is this eco-friendly?

This product contains active ingredients that produce best results when stored separately Vitamin C is notoriously prone to oxidizing and can break down when exposed to light or air. Our unique syringe vessel separates the ingredients (Vitamin C and Hyaluronic Acid) to keep both ingredients fresh and prevent oxidization.

Are your products recyclable or eco friendly/sustainable?

Our items are not made from recycled materials, however 87% of all packaging we use is fully recyclable and we are fully transparent about this (see our sustainability page for a full break down!)

All of our shipping boxes and materials are 100% recyclable, and printed using water based eco-friendly inks. Where possible we group freight and shipments together, to reduce our carbon footprint. We’re also super proud to use zero-waste shipper cartons for all of our orders. The shipping box you get your order in and shredded paper is 100% recyclable and the tape to close your box is biodegradable.

Per product – 

Our Eye Need Dew eye patches are dissolvable in water and are 100% reef safe. All the packaging is 100% recyclable and we even encourage users to re-use the jar for coins, safety pins, hair grips after use etc.
Skinshot Serum – everything is 100% recyclable!

Our Supercharged Mix Mask and Micro Exfolistick boxes are FSC approved and 100% recyclable. However the swab in the Micro Exfolistick and sachets in the Supercharged mix mask are the only 2 components out of our entire range which are not able to be recycled at home. However, we are offering a FREE recycling program to compensate for this, whereby customers can return the inner swab and sachets back to us for free and we recycle them.
We’ve decided to store the Micro Exfolistick formula and Skinshot Serum as one-time use products for many reasons – the main is to ensure they are safe and effective. Acids (AHAs / Ascorbic acid) can crystallize quickly and customers have to throw about bottles because of this!

Our Skinshot Serum is also packaged in the syringe vessel because Vitamin C (ascorbic acid) oxidises when exposed to air. The syringe helps to keep the formula fresh and active at the point of use so nothing is wasted.”

Why are they one-use products?
We’ve decided to store the Micro Exfolistick formula and Skinshot Serum as one-time use products for many reasons – the main is to ensure they are safe and effective. Acids (AHAs / Ascorbic acid) can crystallize quickly and customers have to throw about bottles because of this! Our Skinshot Serum is also packaged in the syringe vessel because Vitamin C (ascorbic acid) oxidises when exposed to air. The syringe helps to keep the formula fresh and active at the point of use so nothing is wasted.

Ingredients

Where can I find the list of ingredients contained in your products?

The ingredient list can be found on each product page or on the box packaging of every product. If you seek further help or anything needs clarifying we are here to help so pop us an email at hello@bloomandhalo.com

Do you use parabens?

No, we are paraben free. We also do not contain any of the following…

NO SULFATES
NO PHTHALATES
NO MINERAL OIL
NO DETERGENT
NO PETROLATUM
NO SYNTHETIC COLORS
NO SYNTHETIC FRAGRANCE
NO PROPYLENE
NO GLYCOL
NO SILICONES
NO T.E.A.
NO D.E.A
NO MIT
NO CMIT

Where do you source the collagen from?

Our Micro Exfolistick contains collagen sourced from fish and our Eye Need Dew patches contain hydrolysed collagen that is sourced from plants (soybean and corn protein).

Refund + Shipping +Returns

Which countries does Bloom & Halo currently ship to?

We currently ship only to the UK, but we hope to expand in the future so keep your eyes peeled on our social media pages or sign up to our newsletter!

How can I edit my shipping address?

If you’d like to change your delivery address please reach out to hello@bloomandhalo.com and we’d be happy to help.

How do I place a return or exchange?

We’re sorry you didn’t love your Bloom & Halo product. Please reach out to hello@bloomandhalo.com with your order number and the products you’d like to return and we’d be happy to help.

What’s your return policy?

We offer a 100% money back guarantee. Please get in touch with us if you’re not happy with your purchase for any reason at hello@bloomandhalo.com

How long does it take to process a refund?

We process refunds straight away, but often it takes a further 3-5 working days for your bank to process the refund and for it to show on your statement.

What shipping options do you offer and what is the cost?

We’re currently shipping only the UK and all parcel are sent with Royal Mail Tracked24 service. The delivery cost is £2.95.

Can I return a gift?

We offer a 100% money back guarantee. Please get in touch with us if you’re not happy with your purchase for any reason at hello@bloomandhalo.com

Do I have to pay return shipping costs?

We’re really sorry, but shipping fees are non-refundable. You will be responsible for paying your own shipping costs when returning your items. We recommend using a shipping service with reliable tracking. If a returned item is lost in the shipment back, we cannot issue a refund.

My order arrived with something missing/damaged.

If your Bloom & Halo parcel arrives missing an item, with incorect items or/with any damage to the items, email us right away at hello@bloomandhalo.com

Is my international parcel subject to custom fees and/or duty tax?

Your package may be subject to customs fees calculated by, and paid to your local government. Unfortunately Bloom & Halo is not responsible for customs fees or duty taxes.

Product: Eye Need Dew

After use, what do I do with the eye patches?

Our patches are 100% biodegradable. Just pop them in boiled water after use and they will completely disintegrate!

When is it best to apply them?

Either pop them on before you apply your make-up to ensure no crepe-like skin when applying concealer or to help fake a full eight hour sleep! Or use before bed as alternative to eye cream for an ultra moisture surge before bed

I can see that it contains collagen, is this a vegan formula?

Yes, the collagen used is called hydrolyzed collagen and is extracted from soybean protein and corn protein.

Is it ok to refrigerate the eye masks?

Yes! We actually recommend putting them in the fridge to get a more powerful hit of refreshment and hydration boost.

Is the eye mask suitable for sensitive skin?

Yes, the formula doesn’t have any synthetic fragrance and are formulated for ALL skin types even sensitive skin.

Do the eye patches help remove puffiness permanently or only short term after use?

The eye patches will not permanently remove puffiness, but if used daily they can definitely reduce puffiness.

Can they be used daily?

Yes! You should notice greater results if used consistently.

What is their shelf life?

The shelf life is 2 years after opening.

Can I use the eye patches while wearing contact lenses?

Yes! Eye Need Dew is safe to use while wearing contact lenses.

Can I use the patches after using your other products?

Yes the eye patches can be used anytime whilst using any other product, however to get maximum results it’s best to apply these first and the remaining product around the patches.

Product: Skinshot Serum

When should I use the Skinshot Serum?

Incorporate into your skincare routine at least once a week or whenever your skin needs nourishment. If using before bed, ensure that the serum is absorbed into your skin, so your skin soaks up all the goodness and not your pillow!

How much Vitamin C does the Skinshot Serum contains?

Each shot contains 10% Vitamin C.

Is this oil free?

Yes, our formula is oil free.

Can I use the serum after appying the Micro Exfolistick?

The vitamin C serum has already exfoliating effects on the skin so it’s not recommended to be used after applying the Micro Exfolistick. The products can be used together, but on alternative days.

What is their shelf life?

The shelf life is 18 months after opening.

Product: Micro Exfolistick

Can I use the Micro Exfolostick in the morning?

Yes, they can be used day or night, but if you’re using them during the day please make sure you apply SPF protection after.

How often should I use the product? /Can they be used daily?

Over-exfoliating is not good for your skin, so we recommend incorporating into your skincare routine to use one stick once a week only.

Do I have to rinse my after after I use it?

Nope, there’s no need to rinse, let the formula sink into your skin so it can soak up all its goodness!

When is it best to apply the product?

They can be used day or night, but if you’re using them during the day please make sure you apply SPF protection after.

What is their shelf life?

The shelf life is 2 years after opening.

Product: Supercharged Mix Mask

How often should I use the mask?

For best results, we suggest using it 1-2 times a week.

When is it best to apply Supercharged Mix Mask?

We love masking before bed or as a treat after work, but it can be used WHENEVER! We designed the sachet packaging so they are convenient to take and use anytime, anywhere, even in hand luggage when travelling!

Do I have to rinse after I remove the mask?

Yes, rinse your face after removing it and get ready to GLOW!

What is the shelf life?

The shelf life is 1 year after opening.

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